Wakeo Status

All Systems Operational

Interfaces Operational

Webapp Operational

API V2 Operational

Webhooks Operational

Emails Operational

FTP Operational

Flat file integration Operational

Track & Trace Operational

Sea Operational

Air Operational

Road Operational

Booking Operational

Trusted Routes Operational

CO2 emissions Operational

Analytics Operational

Documents Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 11, 2026

No incidents reported today.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

API connectivity issues

Resolved - This incident has been resolved.
Apr 29, 16:06 UTC

Monitoring - A fix has been deployed to bypass the failing network resource.
All APIs should now be stable.
Apr 29, 14:07 UTC

Update - Minor interruptions have to be expected during the incoming deployment of our fix.
Apr 29, 12:28 UTC

Update - Incident has be escalated on AWS side.
The root cause has been identified, one specific network resource has a flaky health status, causing API calls to randomly fail.
We are currently working on a fix to bypass this resource and stabilize our APIs.
Apr 29, 12:07 UTC

Identified - Our fix seems to only have stabilized part of the calls.
Customers are still raising connectivity issue this morning, we're investigating on a deeper issue.
Apr 29, 08:52 UTC

Monitoring - API is now considered as stable.

ℹ️ We didn't detected any customers being blocked because of IP whitelisting, but are still closely monitoring API calls to detect them, and may adapt our network later depending on these results and customer requirements.
Apr 28, 16:04 UTC

Update - A temporary fix is in place to bypass the failing resources.

⚠️ Customers using outbound IP whitelisting to our API are not be able to make their calls anymore for now.
Calls relying on FQDN whitelist are not impacted.
Apr 28, 14:52 UTC

Update - We are continuing to work on a fix for this issue.
Apr 28, 14:39 UTC

Identified - An AWS major incident on the Paris region is causing connectivity issues on our APIs since March, 27th.
We're currently trying to mitigate the impact by changing the way we handle our API's network.
Apr 28, 14:39 UTC

Trusted Routes API and webapp unavailable

Resolved - Resolved — Service has been fully restored. Total downtime: 1h27. This disruption was a downstream consequence of the ongoing AWS incident in the Paris region (see related incident: API connectivity issues).

Identified — The outage was traced back to the broader AWS connectivity issues currently impacting our infrastructure in the Paris region. A targeted mitigation was deployed to restore Trusted Routes API and webapp access.

Investigating — We are investigating an outage affecting the Trusted Routes API and webapp. Both interfaces are currently unreachable.
Apr 29, 12:30 UTC

Apr 28, 2026

Apr 27, 2026

No incidents reported.